Privacy Policy

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

The personal data we may like to collect from/process on you is:

Personal data type:


First name, last name, business name, email address, telephone, comments

Website enquiry forms

First name, last name, business name, email address, telephone, comments

3rd party property websites where someone enquires about one of our properties:

EG property link, CoStar, Realla, Nova Loca, Zoopla and other Web brokers.

First name, last name, business name, email

address, telephone, no of employees, turnover

Experian data

First name, last name, business name

Local Office sign in register, Visitor Log.

CCTV Footage

At sites where a CCTV system has been installed, there may be recordings of you for security purposes.

How we use your information

This privacy notice tells you how we, F Lloyd (Penley) Ltd, will collect and use your personal data for reasons including 1) Contact information such as email address and other ways of communication – to provide you with access to certain features of our services and to inform you about relevant information concerning use of our services including providing you with property information to meet your enquiry. 2) Searches and activity – to improve your user experience and provide you with more relevant content. 3) Browsing information – to analyse the behaviour of our users and improve our services.

Why does F Lloyd (Penley) Ltd need to collect and store personal data?

In order for us to provide you with a service (asset, property and facilities management) we need to collect personal data for communication purposes. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

Will F Lloyd (Penley) Ltd share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to F Lloyd (Penley) Ltd in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with F Lloyd (Penley) Ltd’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will F Lloyd (Penley) Ltd use the personal data it collects about me?

F Lloyd (Penley) Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. F Lloyd (Penley) Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will F Lloyd (Penley) contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.


Cookies and online advertising

We use Facebook Pixel, LinkedIn Insight and Google AdWords remarketing services to advertise across the internet. These remarketing services will display relevant ads tailored to you based on what parts of the website you have viewed by placing a cookie on your machine. This cookie does not in any way identify you or give access to your computer the cookie is used to say “this person visited this page, so show them ads relating to that page.” Google AdWords/Facebook Pixel remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

Additionally, we also use Hotjar which uses cookies to process information including standard internet log information and details of the visitor’s behavioural patterns upon visiting our site. This is done to provide you with a better experience, this information is stored in a pseudonymized user profile, Hotjar does not process this information to identify individual users or to match it with further data on an individual user.

The full list of cookies that our website uses is:

  • Facebook
  • Google Analytics
  • Hotjar
  • Hubspot
  • LinkedIn
  • Youtube
  • Twitter

Can I find out the personal data that the organisation holds about me?

F Lloyd (Penley) Ltd at your request, can confirm what information we hold about you and how it is processed. If F Lloyd (Penley) Ltd does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of F Lloyd (Penley) Ltd or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
    How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

F Lloyd (Penley) Ltd accepts the following forms of ID when information on your personal data is requested:

  • Passport, driving licence
  • Birth certificate
  • Utility bill (last 3 months)

Contact details of the Data Protection Officer:

Data Protection Officer contact details

Contact Name:

Data Protection Officer

Address line 1:

Canal Mill

Address line 2:

Botany Brow

Address line 3:


Address line 4:


Address line 5:



[email protected]


01257 263010